Inside Kingdom–New Video Suite–Efficiency with a human face!

To thrive in today's economy, you must collaborate with colleagues, partners, and customers around the globe without delay. At the same time, business must be conducted in a way that enhances the quality of our relationships. At Kingdom we work smarter and make it easier than ever for our customers to see facial expressions for those crucial business discussions and negotiations across the “virtual table.” Our new video conferencing is a communications technology that integrates video and audio to connect users anywhere in the world as if they were in the same room. This new service provides customers with access to our management team who are provided with IPAD2 technology and the ability to video communicate at  convenience. Efficiency with a human face!     Thank you to all our 2011 readers, without you we could not have achieved what we did in 2011. 2010 was a challenging year but 2011 came with more challenges for most businesses because of the world economy. However, with your support we came through it and continued to strive in many areas and add value and innovation. Our marketplace, yet again, changed shape in 2011 with many smaller security operators dropping out the market and fewer specialising in risk, loss and guarding and even more mergers and acquisitions. 2012 will be yet another challenging year for Kingdom, however if we continue to win and retain business and continue to provide a quality service supported with robust systems, innovation, the right profit margins, and added value we believe we will come through 2012 in a strong position. We look forward to enjoying the 2012 journey with you. Have a great 20012 from all within the Kingdom team.     On 31/10/2011 Kingdom Security Ltd acquired the North East security specialist Quays Security All security staff and key personnel transferred to Kingdom. The acquisition of Quays follows some major business wins for Kingdom in the North East (e.g. Elddis Transport and Home Group) and is a further strategic acquisition to strengthen our local and UK position. We welcome on board all new staff and customers into Kingdom who we believe will receive significant benefit from our extensive services, resources, innovation and management expertise. Kingdom is a successful business because we react and make swift or important decisions. Our new dedicated in-house Report Action Unit (RAU) supports this ethos and is an integral part of our quality programme to react (within 1 hour), communicate and close any “matters for action” which stretch from a commendation and uniform request to a serious 999 incident. RAU key benefits:- Reacts, communicates and closes all matters requiring action (PPE request to 999 emergency call) Dedicated in-house team Supports our field Managers and operation across the UK Provides centralised service history note tracking Any item of a serious nature E.G. serious incident is escalated to RED status / Director level